Terms and Conditions

In these terms and conditions of trading MLS means Medical Lifesigns. The Client means the person(s), Company or Organisation to whom the services of MLS are provided.

1. FEES. Fees are valid for 30 days from date of quotation. All fees are subject to the addition of VAT at the prevailing rate, which will be shown on the MLS invoice. The MLS invoice will be raised when the Clients' order is confirmed. Where the fee is not paid at the time of order, the fee must be paid within 30 days of the invoice date. MLS reserve the right to charge interest on any overdue accounts at a rate of 3% over the base lending rate of Lloyds TSB Bank plc in force at the date of invoice. Such interest shall accrue on a daily basis. All fees are quoted 'per student' and all courses have a maximum number of students as detailed on the MLS promotional literature. In certain circumstances, further students may be allowed to attend the course but MLS reserves the right to charge the 'per student' fee for additional students who attend.

All course fees include the cost of administration, documentation, use of equipment, aide-memoires, all course notes, use of training materials and certification. Course fees at an MLS venue all include on site car parking and light buffet lunch, however MLS are not responsible for the following and are excluded in every case: Cost of transporting students to and from our training venue (unless otherwise stated). Cost of transporting students to and from arranged accommodation and the training venue (unless otherwise stated). Cost of providing In-house facilities.

2. CANCELLATION. MLS reserves the right to cancel or postpone any course. If this becomes necessary, as much notice as possible will be given and the client will be offered a choice, with due consultation of: A full refund, if the course has not yet commenced A proportionate refund, if the course has commenced and is not yet completed An alternative date to commence or complete the course As appropriate to the circumstances.

If the Client requests cancellation or postponement of any course, no fees will be payable PROVIDED that not less than 21 days written notice is given to MLS. If less than 21 days written notice is given, MLS reserve the right to make an appropriate charge for administrative and other expenses as follows:

• 14 to 20 days written notice prior to course commencement = 25% of the course fee.
• 7 to 13 days written notice prior to course commencement = 50% of the course fee.
• 2 to 6 days written notice prior to course commencement = 75% of the course fee.
• Less than 2 days written notice prior to course commencement = 100% of the course fee.

In exceptional circumstances and at the discretion of MLS, a course or places on a course may be postponed rather than cancelled. In cases where a course or a place on a course is immediately rearranged to an alternative date and therefore only postponed, cancellation fees will not be payable. Further cancellation or postponement of an already rearranged course or place on a course would be subject to a mandatory 100% cancellation fee irrespective of the amount of prior written notice which is given.

3. FAILURE TO ATTEND. Notwithstanding the provision of clause 2 above, if any student fails to attend any course or any part of any course on which a place has been reserved, fees in respect of that student will be payable in full. However: If the course on which a place has been reserved for a student has not yet commenced, a substitute student may be nominated for that course. If the course on which a place has been reserved for a student has commenced but for exceptional reasons the student has not been able to complete the course, an alternative date will be offered to enable the student to complete the remaining part of the course. Exceptional reasons include illness, supported by a doctor's report or self-certification, or compassionate grounds. At the discretion of the MLS Director of Operations, if an insufficient number of students attend any one-day, the course or part of the course may be postponed or cancelled in accordance with clause 2 above.

4. SUITABILITY. Students selected for training must be those who are reliable and likely to remain calm in an emergency. In addition, they should have the aptitude and ability to cope with an intense course of study and be able to use the knowledge and skills learnt during the course. For certain courses, students must not suffer from any medical or other condition which would restrict their ability to undertake practical work which can be an essential part of the training. If a student is considered unsuitable in the opinion of the MLS Director of Operations, with due consultation the student may be asked to leave the course. In this event, MLS reserves the right to retain the fee or a proportion of the fee for that student. In all cases, students must comply with the course pre-entry qualification requirements, as exceptions will not be made.

5. PROPERTY OF MLS. Any equipment and training materiMLS supplied by MLS remain the property of MLS, apart from free issue course notes and other such material, which will be clearly identified. All such material is Copyright and no copying or publishing of any part of it is permitted without the written permission of MLS.

6. INSURANCE. MLS carries public liability insurance to a limit of £5,000,000.00 for any one incident. All property provided by and used by MLS on courses is insured against accidental damage. The Client is required to insure any equipment provided for In-house training against accidental damage.

7. HEALTH AND SAFETY. The Client is required to ensure compliance with any Legislation, Regulation, Code of Practice or Guidance laid down by the Health and Safety Executive with regard to the suitability of premises provided for courses at a Client provided venue. MLS will request details of the course venue (e.g. 1.34m per person regarding training room size) before course confirmation. MLS has produced full risk assessments pertaining to training courses, which they undertake, and all instructors undertake a dynamic risk assessment of at all venues. Where appropriate, students will be advised of any possible hazards which may be present during the course of training and procedures they should adopt to eliminate or minimise the risks pertaining to the hazards.

8. DISCLAIMER. MLS shall not be liable for any loss, damage, expense, injury or delay of any kind to the Client, employee of the Client or any third party, by any act, default or omission howsoever caused, except insofar as such liability cannot be excluded by law.

9. ALTERATION. MLS reserves the right to amend these terms and conditions without prior notification. English Law shall govern these Terms and Conditions of Trading. Any alterations, modifications or extensions affecting the above clauses shall not be valid unless agreed by MLS and acknowledged in writing.

Medical Lifesigns March 2007